Mastering AI Solutions for Customer Success

Understand When to Buy, Build-with, or Build AI Solutions to Meet Customer Requirements

This session explored how to decide when to buy, build-with, or build AI solutions based on real customer requirements. Led by Lee-Anne James and Konstantinos Gkovedaros from Microsoft, the discussion focused on practical decision frameworks, common AI pitfalls, and how partners can drive meaningful customer outcomes with the right AI approach.

Learn how to make informed decisions as we guide you through the following options:

Buy: Understand when it’s the right time to purchase an AI solution to meet your customer’s needs.
Build-With: Discover when to collaborate with an existing AI solution to address your customer’s requirements effectively.
Build: Determine when building a custom AI solution is the best approach for your customer.

Don’t miss this opportunity to enhance your AI strategy and drive customer success!

Lee-Anne James

Data & AI Lead – Microsoft, Africa

Konstantinos Gkovedaros

Partner Development Advisor, Microsoft

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